Junior Account Manager

Philippines

Who is Velox Networks?

Velox Networks is a cloud-based PBX vendor located in Singapore, offering a fully featured high end PBX functionality including voicemail-to-email, call recording, Groups, Auto Attendant, Fax, Cost Centers and much more with zero capital investment. We are licensed by the Infocomm Media Development
Authority of Singapore to provide fixed line VoIP service in Singapore.   
 
To know more about us, you may visit www.myvelox.com

Main Role and Responsibilities:

Providing administrative and back-office support to Account Management and Customer Support Teams while learning to be a future Account Manager providing Customer Service through the following activities:

• Customer Queries
• Customer Training
• Phone and Email Support
• Ticket and SLA Management
• Escalation Management
• Update and manage the centralized billing system.
• Provide AP, AR, and Collections support.
• Coordinate with internal resources for new account information.
• Monitoring sales invoices

Qualifications

·        Ideally college graduate with a degree in a computer-, engineering-, science- , accountancy or management- related course.

·        About 1 to 2 years of proven customer support experience.

·        Fresh graduates with a passion for customer success and technology are welcome.

·        Excellent communication skills both verbal and written.

·        Experience on active use of computer-based contact management or ticketing system.

·        Excellent presentation, planning and organization skills

·        Computer and Technology savvy and proficient with MS Office applications (Word, Excel, PowerPoint)

·        Proficient in the use of technology and ability to navigate ticketing systems, knowledgebase articles, etc.

Benefits:
      
     Location: Work at the comforts of your home (Philippines)
     Schedule: Monday to Friday, 9am to 6pm
     Paid time-off: 10 days per year
     Bonuses: Christmas Bonus, performance-based increase/bonus, career progression

Other benefits:
     Medical Leave Benefit
     Company Sponsored Outings